What we offer
We hope your first visit to our practice will lead to a
relationship of many years where you develop a strong
bond with your GP , nursing and receptionist
staff who care for you and your family. Our practice
serves the local community of Campbellfield, keeping
you healthy by appropriate medical treatment when
needed and sharing advice on how to maintain good
health and prevent illness whenever possible.
Location
Located at 1655 Sydney Road Campbellfield, in the
heart of Northern suburbs of Melbourne, our clinic is
close to pharmacy and radiology services allowing the
convenience of healthcare, with 4CYTE Pathology
occupying one room.
Parking
We have six parking spaces available on-site,
including a disabled space. There is further on street
parking available along Augusta Avenue.
Clinic Hours
Monday – Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 1:00 pm
Sunday: Closed
Practice Doctors
Dr. Mohammad Khan
FRACGP,MBBS
Allied Health
Ms. Kate McManus
Physiotherapist
Pathology Services
4Cyte Pathology
Monday and Thursdays
9:00 am – 12:00 pm
Practice Nurse
Mehnaz Hussain
Registered Nurse
Practice Manager
Ms. Rayan Elhelou
Administrative Staff
Ms. Sumaiya Kaleem
Our Philosophy
Preventative medicine to keep you healthy.
Combining modern technology with the latest clinical
evidence to help manage your health.
Our Services
• Work Cover
• Health Assessments
• Skin Cancer Checks and Removal
• Medication Reviews
• Management of Asthma, Diabetes and Other
Chronic Conditions
• Employment Assessments
• Childhood Immunisations
• Mental Health Treatment Plans
• Applying Plastering for Minor Fractures
• Minor Surgeries / Ear Cleaning
• Pathology Services : Currently available Mondays & Thursdays ( 9 -12 pm )
• Skin Lesion Removal by Cryotherapy
• Obstetric Care and Advice on Women’s Health
• Wound Care
• Management of Men’s Health
Walk-in Policy
We accept walk-ins however they may need to wait whilst booked patients are seen first.
Fees and Billing Arrangements
We are a mixed-billing clinic.
Fees are payable at the time of consultation by cash or
credit/debit cards.
The current fees can be seen at reception or on our
website for further details.
Children under 16, valid Pension, valid DVA & valid HCC
holders, individuals aged above 65, Refugees and ATSI
will be bulk billed.
All accounts must be settled on the day. We have a no
credit policy. If you have any questions regarding our
fees, please discuss this with us.
Cancellation Policy
Please provide at least 2 hours’ notice if you are unable
to attend the appointment. Failure to do so will incur a
$50 cancelation fee. Repeated no shows without
notice may result in a restriction being placed on your
patient record, and you will not be able to make further
appointments.
Appointments
Please ring (03) 8577 8060 to make an appointment or
book online at www.newleafmedical.com.au. Every
effort will be made to accommodate your preferred
time. Emergencies will always be given priority and our
reception staff will attempt to contact you if there is
any unforeseen delay or your GP has been called away.
Longer consultation times are available, so please ask
our receptionists if you require some extra time, for
example when consulting for multiple problems or
completing forms. Please let us know this when you
book the appointment.
New Patients
It is a good idea to arrive at least 10 minutes early for
your first appointment if you have not completed your
registration online. Please ensure you bring the
following items to your first appointment:
• A current Medicare Card
• Private health Fund Details
• Concession cards include Health Care Card,
Eligible Veterans Affairs (DVA) card or pension
card.
• Any relevant test results or referrals from
another clinic or specialist
Change of details
If any of your personal details change or require
updating, we request you please inform reception via
phone or at your next appointment. This can include
change of name, address, contact number, email
address or next of kin.
Face Masks
Patients attending New Leaf Medical clinic for an in-
clinic consult with respiratory symptoms are required
to wear a face mask upon entering the clinic.
After-hours Emergency
If you need to see a doctor while the clinic is closed,
please call our after-hours service provider National
Home Doctor Service on 137425. If it’s an emergency,
please dial 000.
Your rights, feedback, and complaints
If you have a problem, we would like to hear about it.
Please feel free to talk to your doctor or the
receptionist. You may prefer to write to us or use our
suggestion box. We take your concerns, suggestions,
and complaints seriously. Should you need to make
contact, our practice leader on sites email address is
info@newleafmedical.com.au.
If you feel there is a need to take your concern further,
you may prefer to contact the Health Services
Commissioner on 1300 582 113.
Reminder System
Our practice is committed to preventative care. We will
automatically include you on our reminder system. We
may issue you with a reminder notice from time to time
offering you preventative health services appropriate
to your care. If you do not wish to be part of this system,
please let your doctor or receptionist know.
Results Policy
In the interests of best practice and privacy, and unless
otherwise advised, you should book an appointment
72 hours after any investigations/tests have been
performed. It is your responsibility to book this follow up
appointment to get your results.
Home and other visits
Home visits are available at the discretion of our GPs.
Due to a high workload, this is not always available and
for matters of medical urgency or illnesses that require
hospital assessment or care, you may be asked to
attend the local hospital.
After-hours Emergency
If you need to see a doctor while the clinic is closed,
please call our after-hours service provider National
Home Doctor Service on 137425. If it’s an emergency,
please dial 000.
Telephone access
If you phone the Clinic requesting to speak to your
doctor, you will be asked to leave a number on which
you can be contacted. We aim to return phone calls
within 24 hours, alternatively you may book an appointment via Telehealth if non urgent.
Should you feel seriously unwell, be suffering chest
pain or severe shortness of breath, you should call an
ambulance on 000 immediately. Minutes could save
your life.
Privacy Information
Your medical record is a confidential document. It is
the policy of this practice to maintain the security of
personal health information at all times and to ensure
that this information is only available to authorized
members of staff. We abide by the national Privacy
Principles available here:
www.privacy.gov.au/health/index.html. Copies of the
Practice Privacy Policy are available at reception.
Communication
In line with our privacy policy, our practice will only
engage in communicate via telephone, SMS message,
in person and fax. We are not able to guarantee the
security of emails, sent or received. EMAILS WILL NOT BE
USED to discuss or diagnose any medical issues or to
book appointments as it is intended to be primarily
used for one-way communication to patients.